Terms & Conditions

1. Introduction

Welcome to Achiv Fast Produts (PVT) Ltd. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our premium-quality cashews and peanuts through our WordPress/WooCommerce e-commerce platform.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1.1 About Our Business

We are a trusted and leading supplier of premium-quality cashews and peanuts to some of Sri Lanka’s most prominent companies. With a strong reputation for excellence, we take great pride in consistently delivering products that meet the highest quality standards.

1.2 Definitions

• “We,” “Us,” “Our” refers to Achiv Fast Produts (PVT) Ltd
• “You,” “Your” refers to the user or customer
• “Website” refers to our WordPress/WooCommerce e-commerce platform
• “Products” refers to cashews, peanuts, and related products we sell
• “Services” refers to our e-commerce services and product delivery
• “Account” refers to your registered user account on our website

2. Acceptance of Terms

2.1 Agreement to Terms

By using our website, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will comply with all applicable Sri Lankan laws and regulations
• All information you provide is accurate and truthful

2.2 Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website with an updated “Last Updated” date. Your continued use of the website after changes constitutes acceptance of the modified Terms.

3. Guest Checkout and Orders

3.1 Placing Orders Without Registration

You can place orders directly without creating an account by providing:

• Full name
• Valid email address
• Phone number
• Delivery address
• Billing information
• Company details (for business customers)

3.2 Order Information Accuracy

You are responsible for:

• Providing accurate contact and delivery information
• Ensuring email address is correct to receive order confirmations
• Verifying delivery address before completing checkout
• Providing a valid phone number for delivery coordination

3.3 Order Restrictions

We reserve the right to refuse or cancel orders that:

• Violate these Terms and Conditions
• Show signs of fraudulent activity
• Contain false or misleading information
• Appear to misuse our website or services

4. Products and Services

4.1 Product Information

We strive to provide accurate descriptions, images, and specifications of our cashews and peanuts. However:

• Product images are for illustration purposes and may vary slightly from actual products
• We reserve the right to modify product specifications without prior notice
• Natural variations in color, size, and appearance may occur in agricultural products
• Product availability is subject to change based on seasonal factors and supply

4.2 Product Quality

As a leading supplier to Sri Lanka’s prominent companies:

• All products meet our stringent quality standards
• Products are sourced and stored under optimal conditions
• We conduct regular quality inspections
• Products are packaged to maintain freshness and quality

4.3 Pricing

• All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated
• Prices are subject to change without prior notice
• The price applicable is the price displayed at the time of order confirmation
• We reserve the right to correct pricing errors
• Special pricing may apply for bulk or wholesale orders

4.4 Product Availability

• Products are subject to availability
• We reserve the right to limit quantities purchased per customer
• If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund

5. Orders and Payment

5.1 Placing Orders

When you place an order through our WooCommerce platform:

• You make an offer to purchase products at the listed price
• Order confirmation does not guarantee acceptance
• We reserve the right to refuse or cancel any order
• All orders are subject to product availability

5.2 Order Confirmation

After placing an order:

• You will receive an automated email confirmation to the address provided
• Order confirmation does not constitute acceptance
• We will send a separate notification when your order is accepted and processed
• Check your spam folder if you don’t receive confirmation
• Save your order number for tracking and reference

5.3 Payment Methods

We accept the following payment methods:

• Bank transfers (for wholesale/bulk orders)
• Cash on Delivery (subject to approval and location)

5.4 Payment Processing

• Payment is processed securely through our payment gateway partners
• We do not store complete credit card information on our servers
• Payment must be completed before order fulfillment
• You authorize us to charge the payment method provided

5.5 Payment Security

• All transactions are processed through PCI DSS compliant payment processors
• SSL encryption protects your payment information
• We implement industry-standard security measures

5.6 Failed Payments

If payment fails:

• Your order will not be processed
• You will be notified of the failed transaction
• You may attempt payment again or contact us for assistance
• Orders are not held without successful payment

5.7 Invoicing

• Invoices are generated for all completed orders
• Business customers receive tax-compliant invoices
• Invoices are sent via email after order confirmation
• Physical invoices are included with deliveries
• Keep your order number to request invoice copies